IT Support Advisor

Location: GS Hub Office/AA Country office

Duration: 2 Years Fixed Term Contract 

Closing Date: 21 July 2017

Terms and Conditions of base location will apply

ActionAid is a leading international organisation, working with over 15 million people in 45 countries for a world free from poverty and injustice. We’re amongst the first few international development organisations with our head office based in Africa. We also have offices right across Asia, the Americas and Europe. We believe the people whose lives our work affects should decide how we’re run. And that’s what makes us different. We help people use their own power to fight poverty and injustice – the Power in People.

ActionAid is a leading international organisation, working with over 15 million people in 45 countries for a world free from poverty and injustice. We’re amongst the first few international development organisations with our head office based in Africa. We also have offices right across Asia, the Americas and Europe. We believe the people whose lives our work affects should decide how we’re run. And that’s what makes us different. We help people use their own power to fight poverty and injustice – the Power in People.

Lead a team of Country IT Officers for a specified region facilitating strategic co-ordination of IT across all regions within the Federation, providing advice, guidance and direction for both Operations and Projects. Facilitate cross Federation learning in all aspects of IT, assist in the implementation of the IT strategies and contribute to the setting of Standards and Policies. Support the transition to an outsourcing of core IT requirements model. Map various dependencies of countries on a central IT function. Manage systems, first line user support, and  establish a procurement system.

Extensive experience in the IT industry, proven capability in IT project and IT infrastructure management, excellent understanding of current and emerging technologies, standards and practices, experience of executing IT projects (software and other) through contracted vendors and suppliers, experience of interacting with the user community in scoping and requirements gathering for IT projects and an understanding of Application lifecycle methodologies, Cloud Technologies, IAAS1 and SAAS2 is essential.

You must have a Degree in computer science or related field and working knowledge of the English Language, written and spoken. ITIL qualification, Basic Project Management qualification and Certification in Cisco, Windows OS, SQL, VMWare, LAN and or WAN are desirable but not essential

In order to be considered for this position, you will need to have eligibility to work in the country where you will be based. We may not be able to consider your application if you do not have eligibility to work.

If you are interested and meet the criteria, send your CV and motivation cover letter to hrworkspace@actionaid.org

You are requested to highlight in the motivation letter how specifically you meet the criteria for this role.  

Please clearly indicate which position you are applying for.

Recruitment consultancies/agencies should not approach ActionAid with regards to open vacancies. We regret that agency candidates will not be considered. ActionAid International welcomes applications from all sections of the community and promotes diversity.

Due to high volumes of applications received, we can only correspond with short listed applicants. Should you not have received feedback on your application within two weeks of the closing date, please consider your application unsuccessful.