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Child Sponsorship Operations Officer

At ActionAid International, we help people use their own power to fight poverty and injustice. We work to achieve social justice and gender equality, and to eradicate poverty. Join us as Child Sponsorship Operations Officer and you will be part of a team who are passionate about making the world a fairer place by supporting people to know, claim and defend their rights.

Working as part of a committed team you will support the global Child Sponsorship (CS) community through a critical period of CS modernisation transition. Critically, you will help countries maintain quality while introducing innovation and new working practices. This will involve changes in communications, business processes and geographical presence of CS implementation. As a subject matter expert, you will facilitate project related changes in implementing and funding countries as well as assist them comply with policies, guidelines and best practice to maintain and maximise income and ensure delivery against highest standards of sponsorship and supporter care. You will also produce regular management reports and support monitoring and evaluation processes relating to sponsorship and supporter care.

Ideally a graduate, you will have experience of sponsorship either in a country programme or fundraising market as well as sound knowledge of current fundraising policies, guidelines and best practices. You will be used to providing support and training too. Highly organised, you will possess excellent facilitation, problem-solving and analytical skills. A strong communicator you will have a good standard of English and the flexibility to undertake travel when needed.

Experience of broader fundraising techniques, including individual giving, would be an advantage.

If you have the talents to make a significant difference to our organisation we would be delighted to hear from you. Please send your CV and motivation cover letter to: by 22 January 2020 – in the subject line of the email please state ‘CS Operations Officer – Your Name’.

You are requested to highlight in the motivation letter how specifically you meet the criteria for this role.  To be considered for this role, you must be able to provide proof of eligibility to work in your chosen location. 

If you do not meet all the essential criteria, please don’t apply as we only invite candidates for an interview if they meet all of the essential criteria listed on the job description. In addition, your application will be stronger if you meet at least some of the desirable criteria.

Due to high volumes of applications received, should you not have received feedback on your application within two weeks of the closing date, please consider your application unsuccessful. We reserve the right to withdraw any of our vacancies at any time.

ActionAid is committed to providing equal opportunities for everyone regardless of their background. We value diversity and welcome applications from all sections of the community in particular women who are currently underrepresented in senior positions. We regret that agency candidates will not be considered.

Reg. Charity No: 274467


JD CS Operations Officer 2020
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